'what's the smells, Mom?'

on July 7th i called Graco and made an order over the phone for two Pack N' Play mattresses. i gave them the model and serial numbers, payment info, etc. and was told i'd get them in three weeks. didn't happen. called again to check the order status and they said, three more weeks. nope. the next call was less a status check and more of a 'just send me a mattress. i don't care if it matches, i just want one that's not busted, please.' FedEx next day service. new mattress, doesn't match, no charge. great! two weeks later, another delivery: two more mattresses, definitely do not match, smell like Play Dough according to Ash, no charge. huh? a week later, another delivery: one more mattress, doesn't match, charged. wait, what?

i call Graco and ask about sending it back and getting a refund. they say no. (and forget to hit the mute button while explaining the situation to the supervisor, so i hear the customer service lady say, '...and now she doesn't want it. DUH!' some customer service.) so after nine weeks, four phone calls and three deliveries i have four mattresses, none of which are the ones i ordered. what the...?!